Terms of Service

1. Acceptance of Terms

By using any of the Services (whether or not you have a Zocvi account) or by clicking to accept these Terms when presented with that option, you accept and agree to be bound by these Terms and to comply with all applicable laws in your use of the Services. These Terms apply to any use of the Services, including when you (i) interact with us through the App or the Site, (ii) create and use a Zocvi account, or (iii) book, receive, or pay for any consultation or clinical service through the Services. If you do not agree to these Terms, you may not use the Services.

Certain Services may be subject to additional terms and conditions (“Additional Terms”) or Zocvi policies posted on the Services from time to time (“Zocvi Policies”). Additional Terms and Zocvi Policies are incorporated into and made part of these Terms by reference.

2. Changes to the Terms

Zocvi may change, modify, update, or supplement these Terms or any Additional Terms at any time, including to reflect changes to the law or to the Services. When changes are made, Zocvi will post the updated Terms on the Site and App. Changes are effective when posted and apply to all subsequent use of the Services. Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms. If any change is unacceptable to you, you may stop using the Services.

3. Privacy Statement

When you use the Services, you provide us with different types of information. Please read our Privacy Policy, which explains how we collect, use, and share information through the Services, including health information generated during a consultation, and the choices available to you. The Privacy Policy is incorporated into and made part of these Terms by reference.

4. Eligibility

The Services are intended for adults in India who are at least eighteen (18) years of age. You may not use the Services if you are (i) not of legal age to form a binding contract with Zocvi or (ii) barred from using the Services under the laws of the jurisdiction in which you reside. By using the Services you represent and warrant that you satisfy these requirements. A parent or legal guardian may use the Services on behalf of a minor in their care, subject to these Terms and any consent requirements set out in the Privacy Policy.

Emergency Notice.The Services are not designed for and are not a substitute for emergency medical care. If you believe you or someone in your care is experiencing a medical emergency, call your local emergency services immediately or proceed to the nearest emergency facility. Zocvi's role in providing or facilitating healthcare services, and the limits of that role, is described in Section 5.

5. Healthcare Services Provided by Zocvi

Zocvi operates in two capacities: (a) a marketplace on which independent healthcare practitioners publish profiles, content, and booking availability (“Marketplace Services”); and (b) a healthcare provider that, directly or through healthcare practitioners engaged by Zocvi, delivers remoteclinical services, including teleconsultations, remote patient monitoring, remote chronic-care management, remote clinical assessments, and related remote care-coordination services (together, “Zocvi Clinical Services”). Zocvi Clinical Services are delivered remotely; they do not include in-person examinations, procedures, diagnostics, or treatment at a Zocvi-operated facility. In-person care is available only through the Marketplace Services, in which case the professional relationship is between you and the independent practitioner you select. This Section applies to Zocvi Clinical Services. Separate terms apply to the Marketplace Services as set out in these Terms generally.

Practitioner Credentials

Healthcare practitioners who deliver Zocvi Clinical Services hold qualifications registered under applicable Indian law, including, where relevant, the National Medical Commission Act, 2019 or the equivalent statutes governing their field of practice, and are bound by the professional standards and codes of ethics applicable to their profession.

Telemedicine

Where Zocvi Clinical Services are delivered via telemedicine, the service will be delivered in accordance with the Telemedicine Practice Guidelines, 2020 (issued under the Indian Medical Council Act, 1956 and continued under the National Medical Commission Act, 2019) and other applicable professional guidelines. You acknowledge and agree that:

• telemedicine consultations may not be appropriate for every clinical situation;
• the treating practitioner may, in their sole professional judgement, decline to provide a teleconsultation, may limit the scope of the teleconsultation, or may recommend an in-person visit;
• where a prescription is issued, it will be limited to the categories of medicines permitted under the applicable guidelines;
• you are responsible for providing accurate, complete, and current information to the practitioner, including symptoms, medical history, medications, and allergies;
• technology failures, connectivity issues, or audio-video quality may affect the consultation, and the practitioner may terminate the session and reschedule if clinically necessary.

Informed Consent

By booking or attending a Zocvi Clinical Service you confirm that you have read and understood the nature, benefits, limitations, and alternatives of the proposed service; that you have had the opportunity to ask questions; and that you consent to receive the service and to the collection, use, and sharing of your health information as described in the Privacy Policy. You may withdraw consent at any time, subject to any continuing clinical obligations arising from care already delivered.

Standard of Care; No Guarantee of Outcomes

Zocvi and its practitioners will exercise reasonable skill and care in providing Zocvi Clinical Services, consistent with the professional standards applicable to the practitioner and the clinical setting. Medicine is not an exact science. Zocvi makes no warranty, express or implied, regarding the results, cure, or outcome of any consultation, diagnosis, or treatment, and no guarantee of a particular clinical outcome should be inferred from these Terms or from any communication with a practitioner.

Medical Records

Zocvi maintains records of Zocvi Clinical Services in accordance with applicable law and professional guidelines, including retention requirements under the Telemedicine Practice Guidelines, 2020 and any applicable clinical-establishment regulations. You may request a copy of your medical records through the process described in the Privacy Policy.

Scope of Services; Not for Emergencies

Zocvi Clinical Services are not intended for emergency care, trauma, life-threatening conditions, or any situation requiring urgent hands-on intervention. If at any time during a Zocvi Clinical Service the treating practitioner determines that in-person care is required, you agree to follow the practitioner's instructions to seek appropriate care.

Fees and Cancellation

The fee for each Zocvi Clinical Service, the accepted methods of payment, and the applicable cancellation, rescheduling, and refund policy will be presented at the time of booking. Fees are payable in advance unless Zocvi agrees otherwise in writing. Missed or late-cancelled appointments may be subject to a no-show fee as disclosed at the time of booking.

Marketplace Bookings with Independent Practitioners

For appointments booked through the Marketplace Services with practitioners who are not engaged by Zocvi, Zocvi acts solely as a booking facilitator. The professional relationship in those cases is between you and the practitioner, and the clauses of this Section 5 that relate specifically to Zocvi Clinical Services do not apply to those appointments. The practitioner is responsible for the clinical services they provide, the records they keep, and their compliance with applicable law.

6. Account Creation

You may need to create a Zocvi account to access certain Services. To protect your account, keep your credentials strictly confidential. You are solely responsible for maintaining the confidentiality of your username, password, and other account information and for all activity performed under your account.

You agree to (i) provide true, accurate, current, and complete registration information and (ii) promptly update that information to keep it accurate. If you provide information that is untrue, inaccurate, outdated, or incomplete, Zocvi may limit, suspend, or terminate your account and your access to the Services. Notify us immediately of any unauthorised use of your account, and ensure that you log out at the end of each session. Zocvi is not liable for losses arising from your failure to comply with this section.

7. Doctor Accounts and Profile Content

If you register as a healthcare provider (“Doctor Account”), you represent and warrant that you hold all licences, registrations, and qualifications required to practise in the jurisdictions where you offer services, and that any credentials, specialisations, clinic addresses, and other information you publish on the Services are accurate and current.

You grant Zocvi a worldwide, royalty-free, non-exclusive, sublicensable licence to host, display, reproduce, distribute, translate, and otherwise use content you submit to the Services (your “Provider Content”) for the purposes of operating, promoting, and improving the Services. You remain responsible for your Provider Content and for the accuracy of any clinical, professional, or promotional claims you publish. Provider Content published as part of a public profile, article, post, or similar feature may survive termination of your account to the extent reasonably necessary to preserve the integrity of public records such as reviews and historical posts, subject to applicable law.

8. Bookings and Fees

Healthcare seekers may use the Services to discover practitioners and request appointments. Zocvi does not charge seekers a platform fee for Marketplace bookings. Fees for consultations, procedures, or other services provided by independent practitioners are set and collected by that practitioner directly; Zocvi is not a party to that financial arrangement except as expressly stated or as facilitator of payment where agreed.

Zocvi may offer paid features or subscription plans to practitioners (“Subscriptions”). Where Subscriptions are offered, applicable prices, billing cycles, renewal terms, and refund policies will be presented before purchase. Unless otherwise stated, Subscriptions auto-renew until cancelled in your account settings. Zocvi will give you reasonable notice of any price or term change before renewal. Fees for Zocvi Clinical Services are addressed in Section 5.

9. Description of the Services

Except for Zocvi Clinical Services, which are governed by Section 5, the Services are provided on an “AS IS” and “AS AVAILABLE” basis. The form and nature of the Services may change from time to time without prior notice. Zocvi may stop (permanently or temporarily) providing the Services, or any features within them, to you or to users generally, at its sole discretion and without prior notice. You may stop using the Services at any time; you must request closure of your account if you wish it closed.

You are solely responsible for obtaining the internet access and equipment needed to use the Services and for any associated connectivity charges. Zocvi is not responsible for fees charged by independent practitioners, insurers, or other third parties in connection with appointments or services arranged through the Marketplace Services.

10. Mobile Application Licence

Subject to your compliance with these Terms, Zocvi grants you a limited, personal, non-transferable, non-assignable, non-sublicensable, non-exclusive, terminable, and revocable licence to (i) download and install the App on a mobile device you own or control and (ii) access and use the App solely for your personal, non-commercial purposes in accordance with these Terms and the Zocvi Policies. No licence is granted to any third party, and Zocvi reserves all rights not expressly granted.

By using the App you acknowledge that Zocvi may collect technical data relating to your device, application software, and peripherals in order to provide updates, support, product improvement, and quality assurance. Any such collection is governed by our Privacy Policy.

11. Acceptable Use

You agree not to, and not to attempt to:

• use the Services in violation of any law or regulation;
• impersonate any person or misrepresent your affiliation with any person or entity, including misrepresenting your medical qualifications;
• upload, transmit, or make available any content that is unlawful, defamatory, misleading, or that infringes any intellectual-property, privacy, or other right;
• scrape, harvest, reverse-engineer, or otherwise extract data from the Services except as expressly permitted;
• interfere with, disrupt, or overload the Services or the networks connected to them, or probe, scan, or test the vulnerability of any system or network;
• use the Services to send unsolicited communications, to spam, or to conduct market research without consent;
• record, reproduce, or transmit any consultation, call, image, or clinical material without the express, informed consent of all participants;
• circumvent any access controls, rate limits, or technical measures designed to protect the Services.

11A. Automated Access, Data Extraction, and AI/ML Training

11A.1 Definitions. For purposes of this Section 11A:

(a) “Automated Means” means any software, robot, bot, spider, crawler, scraper, script, headless browser, autonomous agent (including any agent operated by or comprising a large language model or other artificial-intelligence system), or any other automated or programmatic mechanism that accesses, reads, downloads, copies, monitors, or interacts with the Services without a discrete, contemporaneous, human-initiated request for each individual interaction.

(b) “Database Content” means, collectively and severally, (i) the compilation of doctor profiles made available through the Services, together with the selection, coordination, arrangement, taxonomy, and classification of such profiles, which the parties acknowledge constitutes an original literary work and protected compilation under sections 13 and 2(o) of the Copyright Act, 1957 (India); (ii) all original literary content authored or generated by or on behalf of Zocvi and published through the Services, including without limitation the “personal story”, profile narrative, and overview text accompanying any doctor profile, which constitutes original literary work under the Copyright Act, 1957; and (iii) all photographs, images, ratings, summaries, metadata, classifications, and ranking signals made available through the Services other than Provider Content as published by the relevant Provider.

(c) “Extraction” means the copying, downloading, harvesting, scraping, indexing-for-redistribution, mirroring, reposting, transmission, or systematic recording of any Database Content, in whole or in substantial part, by any means, whether automated or manual.

(d) “AI/ML Training Use” means the use of any Database Content as input to the training, pre-training, fine-tuning, distillation, reinforcement-learning, evaluation-set construction, embedding generation for the purpose of dataset construction, vector-store ingestion for the purpose of dataset construction, or any other process for the development, improvement, weight-update, or persistent capability-extension of any artificial-intelligence, machine-learning, language, ranking, or generative model, system, or service. For the avoidance of doubt, AI/ML Training Use does not include the use of Database Content as live retrieval context for an answer-engine response that complies with Section 11A.3, provided that no copy of the Database Content so retrieved is persisted beyond the user-session timeframe reasonably necessary to serve the response.

(e) “Permitted Search and Discovery Use” means automated access by a widely recognised search engine, search index, discovery service, or generative-search / answer-engine service, including without limitation operators of crawlers identified as Googlebot, Bingbot, Applebot, GPTBot, ChatGPT-User, OAI-SearchBot, ClaudeBot, Claude-Web, Claude-SearchBot, PerplexityBot, Perplexity-User, Google-Extended, and equivalent identifiable services subsequently introduced, for the limited purpose of (i) crawling and indexing publicly available pages, (ii) returning links, titles, metadata, short-form snippets, structured-data summaries, or generative answers, in each case that direct or link end users back to the Services, and (iii) refreshing such index or live retrieval store as necessary to serve current results. Permitted Search and Discovery Use does not include any of: Extraction beyond what is reasonably required for index serving or live retrieval; AI/ML Training Use; the construction of any cache, archive, dataset, embedding corpus, or vector store that persists Database Content beyond what is reasonably required for the permitted purpose; the substitution of the Services or any material portion thereof; the construction of any directory, marketplace, or provider database that competes with the Services; or any use that does not, in the ordinary course, return end users to the Services.

11A.2 General Prohibition. Except as expressly and narrowly permitted under Section 11A.3 (Permitted Search and Discovery Use) or under a separate written agreement with Zocvi, you shall not, and shall not authorise, induce, enable, or assist any third party to: (a) access the Services by Automated Means; (b) engage in Extraction; (c) construct, distribute, publish, license, sell, or make available any database, dataset, directory, API, embedding store, vector store, or compilation that is derived from or incorporates any Database Content; (d) use Database Content for any AI/ML Training Use; or (e) use Database Content for any Competitive or Substitute Use as defined in Section 11A.4. For evidentiary purposes only, and without limiting the scope of this prohibition, the parties agree that any access pattern that retrieves more than fifty (50) doctor profiles in any twenty-four (24) hour period or more than five hundred (500) doctor profiles in any calendar month, from a single source or coordinated set of sources, and that does not qualify as Permitted Search and Discovery Use, shall constitute prima facie evidence of Extraction by Automated Means.

11A.3 Permitted Search and Discovery Use. Notwithstanding Section 11A.2, Zocvi grants a revocable, non-exclusive, non-transferable, non-sublicensable permission to operators of services qualifying as Permitted Search and Discovery Use (as defined in Section 11A.1(e)) to access the Services for that limited purpose, provided that the operator (i) identifies itself through a verifiable user-agent string and reverse-DNS-resolvable IP range, (ii) complies in all respects with the access directives published by Zocvi at https://zocvi.com/robots.txt as updated from time to time, including any per-service or per-user-agent directives, (iii) respects all rate limits, technical controls, and challenge-response systems deployed by Zocvi, (iv) does not persist Database Content beyond what is reasonably required for the permitted purpose, and (v) where serving generative or summarised responses to end users, provides reasonable attribution and a click-through link or equivalent navigation back to the Services. This permission does not extend, and shall not be construed to extend, to: any AI/ML Training Use; the construction of any persistent cache, archive, dataset, embedding corpus, or vector store of Database Content other than as reasonably required for the permitted purpose; any Competitive or Substitute Use; or any third party other than the operator originally granted permission. This permission may be modified or revoked by Zocvi at any time, in whole or in part, with or without notice, and may be granted in expanded or customised form to specific named partners by separate written agreement.

11A.4 Competitive and Substitute Uses. You may not use any Database Content, whether obtained directly through the Services, indirectly through any third party, manually, automatically, by purchase, by licence, by data exchange, or by any other means, to create, improve, train, support, operate, enrich, validate, benchmark, populate, or sustain any product, service, database, directory, marketplace, search engine, lead-generation service, advertising product, analytics product, artificial-intelligence system, or other offering that competes with, substitutes for, replicates, or replaces any material part of the Services. This prohibition is independent of, and additional to, the prohibitions in Sections 11A.2, 11A.5, 11A.6, and 11A.7.

11A.5 No Indirect Collection. You may not use, direct, encourage, purchase from, contract with, or assist any third party to do anything that you are prohibited from doing under this Section 11A. Database Content obtained from a data broker, scraping vendor, contractor, third-party crawler, API reseller, dataset publisher, machine-learning corpus distributor, or any other intermediary remains subject to this Section 11A if you knew, or in the exercise of reasonable diligence should have known, that the content originated from Zocvi or was derived in whole or in substantial part from the Services. Plausible deniability through intermediaries shall not constitute a defence to a claim under this Section 11A.

11A.6 Anti-Circumvention.You shall not, directly or indirectly: (a) use any rotating, residential, mobile-network, or pooled proxy service, virtual private network, anonymisation network, or any other means to disguise the origin of requests to the Services; (b) spoof, randomise, or forge any user-agent string, request header, TLS fingerprint, browser fingerprint, or other identifier transmitted to the Services; (c) employ any CAPTCHA-solving service, image-recognition relay, or human-in-the-loop solving farm to defeat any access control deployed by Zocvi; (d) modify, reverse-engineer, or interfere with any rate-limit, access control, or technical protection measure deployed by Zocvi; or (e) distribute or facilitate the distribution of any tool, script, or service the principal purpose of which is the circumvention of any technical measure deployed by Zocvi. Any conduct prohibited under this Section 11A.6 constitutes “unauthorised access” within the meaning of section 43 of the Information Technology Act, 2000, and may also constitute an offence under section 66 of that Act.

11A.7 AI/ML Training Restriction. Without limiting Section 11A.2(d) or Section 11A.4, you are expressly prohibited from using any Database Content for any AI/ML Training Use, whether the Database Content was obtained directly, indirectly, by Permitted Search and Discovery Use, or by any other means. A separate, written licence from Zocvi is required for any AI/ML Training Use. For clarity, and consistent with Section 11A.1(d), this Section 11A.7 does not restrict the use of Database Content as live retrieval context for an answer-engine response that qualifies as Permitted Search and Discovery Use under Section 11A.3, provided that no copy of the Database Content is persisted beyond the user-session timeframe reasonably necessary to serve the response.

11A.8 Statutory Acknowledgements.You acknowledge and agree that any breach of Section 11A.2, 11A.4, 11A.5, 11A.6, or 11A.7 (i) constitutes infringement of Zocvi's copyright in the Database Content under sections 13, 14, and 51 of the Copyright Act, 1957, and may attract civil and criminal liability under section 63 of that Act; (ii) constitutes “unauthorised access” and, where applicable, “damage to a computer resource” within the meaning of section 43 of the Information Technology Act, 2000, attracting compensation without an upper limit; and (iii) where committed dishonestly or fraudulently, constitutes an offence under section 66 of the Information Technology Act, 2000. The parties agree that the foregoing acknowledgements are material inducements to Zocvi's grant of access to the Services.

11A.9 Remedies. You acknowledge that any breach of this Section 11A will cause Zocvi irreparable harm for which monetary damages alone would be inadequate. Accordingly: (a) Injunctive Relief. Zocvi shall be entitled to immediate temporary, preliminary, and permanent injunctive relief, including specific performance and asset-preservation orders under the Specific Relief Act, 1963 and the Code of Civil Procedure, 1908, without the necessity of posting any bond or proving actual damages, in addition to all other remedies available at law or in equity. (b) Liquidated Damages. The parties agree that the actual damages caused by a breach of this Section 11A are inherently difficult to quantify, and that a reasonable pre-estimate of those damages is twenty-five thousand Indian Rupees (₹25,000) per doctor profile for which Database Content is Extracted, copied, redistributed, used in violation of this Section 11A, or used in any AI/ML Training Use or Competitive or Substitute Use, with such amount calibrated to Zocvi's documented per-profile acquisition, enrichment, and AI-generation costs. The parties agree that this amount is a genuine pre-estimate of damages and not a penalty within the meaning of section 74 of the Indian Contract Act, 1872. Zocvi may elect, at its sole option, to pursue actual damages in lieu of liquidated damages. (c) Cap Carve-Out. The aggregate-liability cap set out in Section 13 shall not apply to any liability arising under this Section 11A, and the parties expressly contract out of that cap with respect to this Section 11A. (d) Costs. The breaching party shall bear all reasonable costs of investigation, evidence collection (including without limitation forensic analysis, log preservation, and expert evidence), and enforcement, including legal fees on a full-indemnity basis.

11A.10 Survival; Reservation of Rights. This Section 11A, including each sub-section, definition, acknowledgement, and remedy, shall survive any termination, expiration, or suspension of your account or these Terms. Section 17 (Termination) is hereby read to include this Section 11A among the provisions that survive. Zocvi reserves the right, at any time and without notice or liability, to deploy, modify, replace, or remove any technical countermeasure designed to enforce this Section 11A, including without limitation rate-limits, fingerprinting, behavioural analysis, challenge-response systems, and IP-range blocks. No failure or delay by Zocvi in enforcing any provision of this Section 11A shall constitute a waiver of any right under this Section 11A or these Terms.

12. Intellectual Property

The Services and all content made available through them (other than Provider Content and content you submit) are owned by or licensed to Zocvi and are protected by copyright, trade-mark, and other intellectual-property laws. Except as expressly permitted by these Terms, you may not copy, reproduce, modify, distribute, or create derivative works from the Services or their content without our prior written consent.

13. Disclaimers and Limitation of Liability

To the maximum extent permitted by law, and except as expressly stated in Section 5 in respect of Zocvi Clinical Services, the Services are provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted availability. Zocvi does not warrant the accuracy, completeness, or quality of any Provider Content or information published by independent practitioners on the Marketplace Services.

To the maximum extent permitted by law, Zocvi, its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profits, revenues, data, or goodwill, arising out of or in connection with your use of the Services. Subject to Section 11A.9(c), Zocvi's aggregate liability for any claim arising out of or relating to these Terms or the Services will not exceed the greater of (i) the amounts paid by you to Zocvi in the twelve (12) months preceding the event giving rise to the claim or (ii) ₹10,000. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence.

14. Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall first be attempted to be resolved through good-faith discussions between the parties. If the dispute is not resolved within sixty (60) days of written notice, either party may refer the dispute to arbitration administered under the Arbitration and Conciliation Act, 1996 of India. The seat and venue of arbitration shall be New Delhi, India, and the arbitration shall be conducted in English by a sole arbitrator appointed by mutual agreement or, failing agreement, in accordance with the Act. The arbitral award shall be final and binding on the parties.

15. Class-Action Waiver

To the maximum extent permitted by applicable law, you and Zocvi agree that any dispute-resolution proceeding will be conducted only on an individual basis and not in a class, consolidated, or representative action. If this clause is found unenforceable in whole or in part, the remaining portions of Section 14 shall remain in effect.

16. Indemnification

You agree to indemnify, defend, and hold harmless Zocvi, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with (i) your use of the Services, (ii) your violation of these Terms, or (iii) your violation of any law or the rights of any third party.

17. Termination

Zocvi may suspend or terminate your access to the Services at any time, with or without notice, for any reason, including if we reasonably believe you have violated these Terms or if we are required to do so by law. You may terminate your account at any time by writing to support@zocvi.com. Provisions of these Terms that by their nature should survive termination (including the sections on Intellectual Property, Disclaimers, Limitation of Liability, Dispute Resolution, Indemnification, Medical Records retention under Section 5, Section 11A (Automated Access, Data Extraction, and AI/ML Training), and General Provisions) will survive.

18. Third-Party Services

The Services may link to or integrate with third-party websites, applications, or services that are not controlled by Zocvi. Zocvi is not responsible for the content, privacy practices, or terms of any third-party service. Your interactions with third-party services are governed by their own terms and policies.

19. Intermediary Obligations and Grievance Redressal

Zocvi operates, in respect of user-generated content hosted or transmitted through the Services, as an “intermediary” within the meaning of Section 2(1)(w) of the Information Technology Act, 2000 (“IT Act”) and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (the “Intermediary Rules”). This Section describes the related obligations.

User Content

“User Content” means any information, text, photographs, videos, reviews, ratings, listings, profiles, comments, or other material that a user submits, uploads, posts, or transmits through the Services. You are solely responsible for the User Content you submit.

Prohibited Content

You agree not to host, display, upload, modify, publish, transmit, store, update, or share any User Content that falls within the categories of prohibited information described in Rule 3(1)(b) of the Intermediary Rules, including content that:

• belongs to another person and to which you do not have any right;
• is defamatory, obscene, pornographic, paedophilic, invasive of another's privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, or promotes money laundering or gambling;
• is harmful to a child;
• infringes any patent, trade-mark, copyright, or other proprietary right;
• deceives or misleads as to its origin or conveys information that is patently false or misleading but may reasonably be perceived as fact;
• impersonates another person;
• threatens the unity, integrity, defence, security, or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to any cognizable offence;
• contains a software virus or any code designed to disrupt the functionality of any computer resource;
• is patently false or untrue and is written or published with the intent to mislead or harass for financial gain or to injure any person.

No Obligation to Monitor

Zocvi does not, and is not required to, pre-screen or actively monitor User Content. Zocvi reserves the right, but not the obligation (except as required by law), to review, remove, or disable access to any User Content at its sole discretion.

Grievance Officer

In accordance with Rule 3(2) of the Intermediary Rules, Zocvi has designated a Grievance Officer to receive and resolve complaints relating to the Services, including complaints concerning User Content or any violation of these Terms.

The Grievance Officer will acknowledge receipt of a complaint within twenty-four (24) hours and will use reasonable efforts to dispose of the complaint within fifteen (15) days of receipt, or within such other timelines as are prescribed under the Intermediary Rules for specific categories of content.

Takedown Requests

If you believe that any User Content infringes your rights or violates these Terms or applicable law, you may submit a takedown request to the Grievance Officer with sufficient information to identify the content and to substantiate the complaint. Zocvi will evaluate the request and take appropriate action in accordance with law.

20. Governing Law

These Terms are governed by the laws of India, without regard to conflict-of-laws principles. Subject to Section 14, the courts located in New Delhi, India, shall have exclusive jurisdiction over any dispute not subject to arbitration.

21. General

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision of these Terms will not be a waiver of that right or provision. These Terms, together with the Privacy Policy and any Additional Terms or Zocvi Policies, constitute the entire agreement between you and Zocvi regarding the Services and supersede any prior agreements on that subject. You may not assign or transfer these Terms without our prior written consent; any attempted assignment in violation of this section is void. Notices under these Terms shall be sent to the email addresses in Sections 17, 19, and 22; notices to you will be sent to the email address on file with your account.

22. Contact

Questions about these Terms can be directed to: