Meera Iyer, Patient Care Coordinator

Zocvi
MI
Self-attested
Chennai, Tamil Nadu, India

Meera Iyer, Patient Care Coordinator.

Patient Care Coordinator · Elderly + Chronic Care

6Years
Any Graduate / Diploma in Patient CareTrained
About

A little about me.

Independent patient care coordinator based in Chennai. I help families navigate hospital admissions, specialist appointments, insurance paperwork, and post-discharge care planning — especially for elderly parents whose children live abroad. 6 years of coordination work across MIOT International and Apollo Chennai before going independent. Not a clinical role — I bridge the gap between the doctor's prescription and everything the family has to do to make treatment actually happen.

Focus Areas

Where I specialise.

Elderly Care CoordinationNRI Families (Parents in India)Post-Discharge PlanningInsurance & TPA PaperworkSecond-Opinion FacilitationPalliative & End-of-Life Support
Services

What I offer.

Full Care Coordination — Monthly Retainer

For families managing an elderly parent's care. Includes: weekly check-in visits, all appointment scheduling, hospital escorting, medication tracking, insurance paperwork, WhatsApp updates to family.

₹15,000

Single Appointment Escort

One-off hospital or specialist visit. I meet you there, translate for the doctor, take notes, and send you a summary. 3-hour block.

₹1,500 · 180 min

Discharge Planning Session

On-site visit day of / day before discharge. Review the discharge summary, medications, follow-up schedule with family. Set up the home environment for recovery.

₹2,500 · 120 min

NRI Family Onboarding Call

One-time 60-min video call with the overseas family to understand what they need, what's already in place, and set expectations for the retainer.

₹2,000 · 60 min

Second-Opinion Coordination

For a specific diagnosis / procedure — identify a second opinion doctor, book the appointment, pull together the medical records, escort to the visit.

₹5,000
Credentials

Trained & registered.

Experience
6 years
Languages
EnglishTamilHindiMalayalam
Education
BA (Psychology)
Stella Maris College, Chennai
2016
Diploma in Patient Care Coordination
Apollo MedSkills, Chennai
2017
Experience
Independent Care Coordinator
Self-employed — Chennai
2023 – Present
Serve 8–12 families at any time — mix of local families and NRI clients coordinating care for parents in Chennai. Weekly check-ins, hospital escorting, appointment scheduling, insurance follow-ups, medication management, second-opinion coordination.
Senior Patient Care Coordinator
Apollo Hospitals, Chennai
2020 – 2023
International patient services — coordinated inbound medical tourists from Bangladesh, Nigeria, and East Africa. Handled visas, hospital-to-hotel logistics, cultural liaison, discharge planning.
Patient Care Coordinator
MIOT International, Chennai
2017 – 2020
Domestic OPD coordination for high-volume orthopaedic + cardiac clinics. Appointment triage, insurance verification, family briefings.
Certifications
Certified Case Manager (Healthcare)
Case Management Society of India · 2021
Grief & Bereavement Counselling
Chennai Palliative Care Trust · 2022
Testimonials

What people say.

“Meera has been coordinating my father's care for 14 months. She is the reason we sleep at night. Weekly updates with photos, catches things doctors miss because she's the one who sees him every week. Worth every rupee.”

— Anand & Priya (based in Singapore)
Chennai (parents)

“My mother had a stroke and I was overwhelmed. Meera came in on day 3 and took the entire coordination off my plate — appointments, meds, insurance, physio scheduling. She's calm in a way I couldn't be.”

— Ravi K.
Chennai

“Booked her single-appointment escort service for my mother's cardiology visit. She sent me a full audio summary + written notes within 2 hours. Better than being there myself.”

— Deepa V. (based in Dubai)
Chennai (mother)

“Handled my late father's end-of-life coordination with grace and clarity when the family couldn't. Included the funeral logistics and estate paperwork guidance. Still grateful two years later.”

— Vasu P.
Chennai

“She sorted out an 8-month TPA rejection dispute in 3 weeks. Reimbursement of ₹1.4 lakh landed. Best money we spent on that whole hospitalisation.”

— Krishna J.
Chennai

“The onboarding call was structured and reassuring. Every week I get a photo of my dad, a summary of the week, and any concerns raised early enough that we can act. Life-changing service for NRI families.”

— Sanjay M. (based in London)
Chennai (father)
FAQ

Quick answers.

Are you a nurse or a doctor?
Neither. I am a Patient Care Coordinator — I handle non-clinical aspects of care: logistics, paperwork, family communication, appointment management. Clinical decisions stay with your doctors and nurses.
Do you work with all hospitals in Chennai?
Yes — I have working relationships across Apollo, MIOT, SIMS, Fortis Malar, and government hospitals. I don't "belong" to any one hospital.
How does the retainer work?
Monthly retainer covers up to 8 hours of hands-on time per week (visits, escorting, calls) + unlimited WhatsApp / email coordination. Extra hours billed at ₹500/hr.
Can you work with NRI families whose parents live in Chennai?
This is most of my work. I do WhatsApp video updates on the family's time zone and can attend appointments in your place.
What if there's an emergency?
For retainer clients I'm first on-call. Emergency response includes going to the hospital, briefing the family, and staying until things stabilise. Non-retainer clients — I refer to trusted colleagues if I can't reach you in time.
Can you handle medical tourism / international patients?
Yes — background in Apollo's international patient services. I coordinate visas, hospital-to-hotel logistics, cultural liaison, discharge, and follow-up.
Open to work

Looking for a new role.

Roles
Senior Care CoordinatorInternational Patient Services ManagerHome Care Programme Manager
Employment
full timecontract
Locations
ChennaiBengaluruCoimbatore
Expected salary
₹7,00,000 – ₹11,00,000 / annual